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"Loading <game name> Now..." appears but the game never loads

Windows 2000 or Windows XP Professional systems

To install game software on a Windows 2000 or Windows XP Professional computer, you need to sign into the computer with an account that allows you to make system changes in order to install game software (for example, an Administrator or Standard user account). If you are signed in with a Restricted user account, you will not see the Yellow bar. Please contact the computer’s owner or your IT department if you need assistance logging in with this type of account.

Install and run game files

Step 1

Close the game window.

Step 2

Return to the game’s page.

Step 3

Click Play Now under the Free Online mode of play. Be sure to click this button only once.  The game may not load if you open two or more game windows. If you click Play Now more than one time, you will need to close all windows and try these steps again.

Step 4

Click the Yes button from the Security Warning window that reads:

“Do you want to install and run http://games.msn.com/bingame/rock/default/popcaploader1.cab?” … or a similar file name.

Step 5

After the game files are installed, the game will load normally.

Note: If problems persist, it is likely that the ActiveX software required to play this game is corrupted and will need to be manually removed from your system. For directions on removing this software, see the Tech Tip below.

Attention Cinema Tycoon Players

You will also need to install Macromedia® Flash Player 7.0 or higher and an ActiveX control feature in order to play these games. If you do not have Macromedia Flash Player 7.0 or higher, you will be prompted to install this software. After installation, Macromedia requires that any applications using the Flash Player be closed or a restart of your computer will be necessary before playing the game.

Reinstall ActiveX controls

This game requires that you install an ActiveX control in order to play it. If this control has become corrupt, you will need to uninstall and reinstall the control.

AstroPop, Bejeweled 2, Chuzzle, Insaniquarium, Rocket Mania!, and Zuma, you must install two ActiveX controls PopCapLoader Object and PopCapLoaderCtrl Class files.

Atomaders®, you must install the AtlAtomadersCtlAttrib Class file.

Diner Dash, you must install the CPlayFirstDinerDashControl Object file.

Diner Dash 2, you must install the CPlayFirstDinerDash2Control Object file.

Diner Dash 3, you must install the CPlayFirstddfothgControl Object file.

Feeding Frenzy, you must install the SproutLauncherCtrl Class file.

Hardwood Solitaire, you must install the SCEWeblauncherCtl Object file.

Trijinx, you must install the CPlayFirstTriJinxControl Object file.

Pirate Poppers, you must install the CPlayFirstPiratePoppersControl Object file.

Ricochet Lost Worlds, you must install the WebGameLoader Class file.

Sweetopia, you must install the CPlayFirstSweetopiaControl Object file.

Cinema Tycoon you must install TikGames Online Control file.

Joboo’s Gems you must install AstoundLauncher Control file.

Luxor, Luxor Amun Rising, or Chainz 2, you must install the MJLauncherCtrl Class Active X file.

Step 1

Close all open Internet Explorer windows to turn off any ActiveX programs that may be open.

Step 2

Open Internet Explorer.

Step 3

In Windows 2000 or Windows XP, on the Tools menu, click Internet Options. Next, on the General tab in the Temporary Internet files section, click Settings and then the View Objects button.

In Windows Vista, on the Tolls menu, click Manage Add-ons, and then Enable or Disable Add-ons. Change Show to “Downloaded Active X Controls” by clicking the arrow in the drop down menu.

Step 4

Click the game file below to highlight it.

AstroPop, Bejeweled 2, Chuzzle, Insaniquarium, Rocket Mania!, and Zuma, remove the PopCapLoader Object and PopCapLoaderCtrl Class files.

Atomaders®, remove the AtlAtomadersCtlAttrib Class file.

Diner Dash, remove the CPlayFirstDinerDashControl Object file.

Diner Dash 2, remove the CPlayFirstDinerDash2Control Object file.

Diner Dash 3, remove the CPlayFirstddfothgControl Object file.

Feeding Frenzy, remove the SproutLauncherCtrl Class file.

Hardwood Solitaire, remove the SCEWeblauncherCtl Object file.

Trijinx, remove the CPlayFirstTriJinxControl Object file.

Pirate Poppers, remove the CPlayFirstPiratePoppersControl Object file.

Ricochet Lost Worlds, remove the WebGameLoader Class file.

Sweetopia, remove CPlayFirstSweetopiaControl Object file.

Cinema Tycoon remove TikGames Online Control file.

Joboo’s Gems remove AstoundLauncher Control file.

Luxor, Luxor Amun Rising, or Chainz 2, remove the MJLauncherCtrl Class file.

Step 5

In Windows 2000 or Windows XP, on the File menu, click Remove Program File. When you are prompted to confirm the removal of the program file, click Yes.

In Windows Vista, click Delete and then Continue to delete the file(s).

Step 7

Repeat Steps 5 and 6 to also remove MSN Games-Installer.

Step 8

If you installed Luxor, Luxor Amun Rising, or Chainz 2, you will also need to delete game files.

In Windows XP or Windows 2000, open

C:\Documents and Settings\All Users\Application Data\MumboJumbo\

and delete the MumboJumbo folder.

In Windows Vista, open:

C:\Users\<<your log-in name>>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\C\ProgramData\

and delete the MumboJumbo folder.

Step 9

Go back to your MSN Games Web page to reload the game. The new controls will be reinstalled once the game begins loading.

Note: The some of these ActiveX controls are large in size and may take some time to download and install.

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